Authentic Engagement With Clients (and Others)
Certificate-Series Details
6 hours
4 courses
Personalized Learning
$190 to earn Certificate, unless otherwise arranged
About the “Soft Skills” Needed to Successfully Work With Others
This Series is relevant to advisors, trainers, facilitators, coaches, mentors, leaders and staff roles working in organizations or independently. In this self-paced Series about the “soft” skills, you’ll clarify your own values, perspectives and biases and then how to manage them for positive change with others. You’ll know how to always sustain trusting, collaborative and productive relationships with others, including in highly diverse organizations. The Series includes guidelines to always listen, communicate and share useful feedback. You’ll be equipped to conduct powerful coaching conversations for performance, change and learning. You’ll be ready to facilitate highly productive meetings with a wide variety of groups.
Learning Outcomes
- Distinguish your primary style when working with others and how to adapt it when needed
- Recognize diverse values, beliefs and opinions in others and how to work with a wide range of diversity
- Determine how to share clear, relevant and targeted feedback for the progress and learning of others and yourself
- Build and integrate group structures and practices for maximum participation and collaboration among group members
- Manage group conflict, while retaining the members’ commitment to the group’s process and results
- Use powerful coaching conversations to bring out the wisdom, motivation and performance of individuals and teams
More specific learning objectives are itemized in each of the courses in this Series.
Tools & Resources
- Four Training Videos
- Pre and Post Assessments
- Learning Journal
- Sources for Additional Learning (recommended interactive exercise(s), book(s), discussion group and questions for reflection about the topic)
- Access to CDI’s Discussion and Networking Group
Downloadable Resources
From “Understanding Yourself as Consultant” Course
- What Really Motivates You in Your Work?
- How Do You Respond to Feedback and Conflict?
- How Do You View Organizations?
- Understand Your Biases
- Understanding Yourself as an Instrument of Change
From “Building Trust, Commitment and Collaboration with Clients” Course
- How to Recognize Body Language
- How to Share Feedback
- How to Really Be Heard
- How to Really Listen
- How to Manage Interpersonal Conflict
- Key Questions for Acculturating Communications
- How Disconnected Conversations Can Kill Consulting
From “Facilitating Group Decision-Making and Problem-Solving” Course
- How to Draft a Basic Contract for Facilitation
- How to Know When to Facilitate, Train or Coach
- How to Acculturate Groups
- How to Design Groups for Successful Facilitation
- Basic Guidelines for Effective Meeting Management
- Common Techniques in Facilitating Groups
- How to Enhance Participation in Groups
- How to Enhance Participation in Groups
- How to Achieve Group Consensus in Decisions
- How to Intervene in Groups
- How to Manage Conflict in Groups
From “Coaching Conversations for Momentum, Actions and Learning” Course
- Basic Guidelines to Coach for Deep Problem-Solving
- How to Conduct a Spontaneous Coaching Conversation
- How to Develop Relevant and Realistic Action Plans
- How to Know When to Facilitate, Train or Coach
- How to Paraphrase and Summarize
- How to Question Others
- How to Really Listen
- How to Reframe for Meaning
- Ineffective Versus Effective Coaching
- Ladder of Inference to Clarify Problems
To Earn a Certificate in “Authentic Engagement With Clients"
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Complete 4 courses in this order:
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Demonstrate Learning
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| Earn a Certificate Receive a Certificate in “Authentic Engagement With Clients” from CDI |
How it Works: To Enroll & Get Started
Enrollment Instructions
Create your account. Go to CDI’s Learning Management System (LMS). Read the brief “Welcome” section and click on “new account”.
Select a course or Certificate-Series. Back at the LMS, click on View the Catalog of Courses and Certificate-Series, and select the desired course or Certificate-Series.
Enroll. In your selection, click on the “Enroll” button. In the "Enroll Options" page, use Paypal for major credit cards, or enter an enrollment key if you have one.
Log-in & Learning Instructions
Start your learning. In your selected course or Certificate-Series, follow the step-by-step instructions in the "Start Here". Links to your enrolled courses will be on the right side of your pages.
For support, see CDI Help Center or email us.
Proceed at your own pace. However, paid enrolled courses should be completed within 60 days, and Certificate-Series within 90 days.
