Building Trust, Commitment and Collaboration With Clients

Image of a close-up handshake between two businessmen

Course Details

60 to 90 minutes


$35 (US funds)

About the Course

Your clients will hire you and use your recommendations only if they trust you. In today’s highly stressful and diverse organizations, trust can be hard to earn – and maintain. Know which interpersonal skills are most important, how to use them and when.  Nurture successful relationships in any situation.

This course can be completed as a stand-alone or as part of the Certificate-Series Authentic Engagement with Clients.

Learning Outcomes
  • Listen to (not just hear) others, including what they’re conveying and what they actually mean
  • Be heard by others, including what you’re conveying and what you actually mean
  • Remain authentic: open, honest and respectfully direct with yourself and others to build truthfulness and trust in any situation
  • Determine how to share clear, relevant and targeted feedback for the progress and learning of others and yourself
  • Recognize and embrace a broader view of diversity for more accurate understanding of issues and how to resolve them
  • Turn destructive interpersonal conflict into constructive exchanges to build trust and participation of others
  • Transform other’s hidden resistance to change into an open and honest dialogue for mutual benefit
Tools & Resources
  • Training Video
  • Pre and Post Assessments
  • Learning Journal
  • Sources for Additional Learning (recommended interactive exercise(s), book(s), discussion group and questions for reflection about the topic)

Downloadable Resources

  • How to Recognize Body Language
  • How to Share Feedback
  • How to Really Be Heard
  • How to Really Listen
  • How to Manage Interpersonal Conflict
  • Key Questions for Acculturating Communications
  • How Disconnected Conversations Can Kill Consulting

How it Works: To Enroll & Get Started

Enrollment Instructions

1-icon Create your account. Go to CDI’s learning site. Read the brief “Welcome” section and click on “Create new account”.
2-icon Select a course or series. Click on CDI’s Catalog of Courses and Certificate-Series, and select the desired course or series.
3-icon Enroll. Click on “Enroll me” in the course or series. Use Paypal for major credit cards, or enter an enrollment key if you have one.

Log-in & Learning Instructions

4-icon Log in. If you are not already logged in, then log into CDI’s learning site, using your username and password.
5-icon Start your course. Click on your course in the upper right. (For a series, follow the specified order of courses.) In the course, follow “Start Here”.
6-icon Proceed at your own pace. Interact with others in the discussion group. For support, see CDI Help Center. Email us if you finished a Certificate.


Got a question? Want to talk to us?

Contact CDI at or its sponsoring organization, Authenticity Consulting, LLC, at (763) 971-8890.